Refund Policy

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — including your first payment on a monthly or annual plan. You do not need to give a reason.

Payments are processed by our Merchant of Record, Paddle. To request a refund, visit paddle.net with your order email or invoice number, or email us at support@veltrix.ai and we will arrange it for you.

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, funds typically appear within 5–10 business days.

Subscriptions renew automatically until you cancel. You can cancel at any time from your account settings or through Paddle. Cancelling stops future renewals only. It does not end your subscription immediately, and it does not automatically issue a refund for payments you have already made.

After cancelling you keep full Pro access until the end of the billing period you have already paid for. When that period ends, your account moves back to the Free plan. Unused or partial periods are not automatically refunded.

If you would like a refund as well as a cancellation, request one separately under the 30-day guarantee above, or contact us. If a renewal charge catches you by surprise, contact us within 30 days of that charge and we will review it — we are happy to refund unused renewal periods in that window.

If the Service is unavailable for an extended period, or a charge appears incorrect or duplicated, contact us and we will make it right regardless of the 30-day window. Refunds may be declined where we detect fraud or abuse of this policy, such as repeated purchase-and-refund cycles.

Nothing in this policy limits refunds or cancellation rights that are required by applicable consumer law, or that Paddle grants under its own policies — where a refund is legally or contractually required, it will be honoured regardless of the rules above. This policy is in addition to, and does not limit, any statutory cancellation or refund rights you have as a consumer. Paddle's own refund policy also applies to purchases made through checkout.